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Six Steps to Rebuilding a Broken Trust

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1. Consider the true nature and moral values of the offending party. Was this an isolated incident or a habitual pattern of behavior? Even the most astute people sometimes act imprudently.
2. Has the offending party acknowledged their mistake? Awareness is the first key necessary for any restoration to occur.
3. Have they offered a sincere apology and displayed a willingness to make amends or restitution? Saying "I'm sorry" is only the first phase. One needs to take the necessary steps to rectify the offense.
4. Does the individual fully understand the underlying issues that precluded their actions? By doing so, they are better equipped to prevent a reoccurrence.
5. Have they been willing to see the situation through your eyes? Do they fully understand the depth and scope of how this has affected you? Do they "get it"? Empathy and compassion lessens the risk of a reoccurrence.
6. Have they made the necessary changes and proven themselves to be consistent? Words are cheap; actions reveal. Only through repeated uniform acts can one prove they are reliable and worthy of your trust.
If all of the above components are present then individuals can move beyond the unfortunate incident and ultimately repair and rebuild the relationship. Like a broken bone: the area of the fracture, once healed, is stronger than that which has always remained intact.

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